Please also read our Privacy policy section about Data Protection and how we use the information you give us as well as our Refund Policy.

You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser.

On this website
” We” and “us” means Ventuno Ltd. a company registered in England and Wales.

“You” means the person using the website or placing an order.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell to children online.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Terms & Conditions of use of this website

Website content
We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact us page to apply for permission to reproduce the website.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

External material
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Links
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

1. there is a change in the law that limits our ability to provide the website
2. an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability
We take no responsibility for any loss or damage suffered as a result of our “order online” service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

We remain liable for:

1. loss, damage, death or personal injury resulting from our negligence
2. fraudulent misrepresentations
3. the quality of our goods and / or services

General
These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

“Working days” means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods and / od servics online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children’s goods for purchase by people over 18.

Ordering, cancelling before despatch and returning after despatch
Ordering
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
2. When we despatch your goods, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract.

We do not have to accept your order, and for example, we will not accept your order if:

1. we do not have the goods in stock
2. your payment is not authorised
3. there is an error on our website regarding the price or other details of the goods
4. you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep.

Pricing and payment
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT, where stated. Packing and delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.

Your payment card will be debited for your order on the day that we receive your order.

These terms and conditions are subject to English Law and the jurisdiction of the courts of England and Wales.

If you chose Next Day delivery: you will receive your order the next working day after despatch. If you order after 2pm on a Thursday, your order will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your order will not be despatched until the following Monday, and should be delivered on Tuesday.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Refund policy
Faulty goods
The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined on the How to return items page.

Company information:
Ventuno Ltd
Aspen House
25 Dover Street
Mayfair
London
W1S 4LX

Registered in England under no. 0666760

VAT Registration no. 919 5055 11

Contact us
If you have any questions relating to this website, please contact us:

Email: cs@ventuno.co.uk
Telephone: 08000 432 374
Write to: Customer Services Department, Ventuno Ltd, Aspen House, 25 Dover Street, London, W1S 4LX

What information do we collect from you?
We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.

In order to do any of the following, you will need to provide us with certain details:

1. place an order
2. sign up for e-newsletters
3. enter competitions
4. take part in a survey (in this instance, your details will be passed to a third party for research purposes only)
5. give feedback to us

The details you provide may include your name, email address, delivery address, telephone number, credit or debit card number and the card’s expiry date.

How will we use it?
We will use this information to fulfil any order and to communicate with you when necessary. If you provide us with your debit or credit card details, we will record them so that you can save time and use them when you next order with us.

We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.

If you decide at any point that you no longer wish to receive messages of this nature, please Contact Us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.

Please note that if you telephone us, calls may be recorded for training purposes.

We may use these details for validation checks, as outlined below.

Will we share your personal information with anyone else?
We may want to share your personal information with other reputable companies and businesses working with us, such as our email provider. We will never release your personal details to any outside company for mailing or marketing purposes.

Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.

Validation checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, H.Samuel will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the hsamuel.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

How long will we keep your information?
We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfil an order, we will delete your personal information on request by you.

What are ‘cookies’ and how do we use them?
When you place an order on the website and enter your name and details, you will become a recognised user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer’s hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. They help us to recognise you when you visit the website and make use of the service so that the service can be tailored to your needs. Our email provider may set cookies on your browser if you open an email they send you on our behalf.

By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster by having your card and delivery details ready to use.

We will also use cookies for the compilation of certain statistics (which do not identify you personally) relating to the use of the website. Such information may include the number of visits, average time spent, and other statistics relating to the website.

You may set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you decline to accept a cookie, some web pages may not function properly or you may not be permitted to access certain services offered on the website.

Security guarantee
Our website uses a secure server which uses SSL technology (secure sockets layer) to make sure that all your credit or debit card transactions are completely secure.

Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfil it.

When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number and name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to us over the Internet.

We will take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.

Security Code
We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your credit or Maestro card. American Express card holders this is the four digit number found on the front of the card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone.

Children
By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. We do not sell products to children, but we do sell children’s products for purchase by adults.

We understand that privacy is important to you, and we promise to look after your personal information. Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act. We will not sell any information about you to any other party.

What information do we collect from you?
We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.

In order to do any of the following, you will need to provide us with certain details:

1. place an order
2. sign up for e-newsletters
3. enter competitions
4. take part in a survey (in this instance, your details will be passed to a third party for research purposes only)
5. give feedback to us

The details you provide may include your name, email address, delivery address, telephone number, credit or debit card number and the card’s expiry date.

How will we use it?
We will use this information to fulfil any order and to communicate with you when necessary. If you provide us with your debit or credit card details, we will record them so that you can save time and use them when you next order with us.

We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.

If you decide at any point that you no longer wish to receive messages of this nature, please Contact Us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.

Please note that if you telephone us, calls may be recorded for training purposes.

We may use these details for validation checks, as outlined below.

Will we share your personal information with anyone else?
We may want to share your personal information with other reputable companies and businesses working with us, such as our email provider. We will never release your personal details to any outside company for mailing or marketing purposes.

Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.