Allocation
If you havent selected auto-allocation it couldn’t be simpler, open the booking from the unallocated screen, select driver from a dropdown list, click OK and that’s it – just a couple of seconds and the job is allocated. The system knows whether a driver has a PDA device in the vehicle or not and makes a decision whether to send the journey details to the drivers personal mobile phone or the in-car device, the controller could then allocate another journey to the same driver if he or she wishes which would appear on the drivers screen once the first journey was completed. This process can be repeated as many times as you like issuing a whole days work in advance if you like.
The allocation screen contains all the pickup and drop details for the relevant booking as well as who booked it, date and time of booking and special instructions – and all in an easy to read format.
Once the booking has been despatched and accepted by the driver an SMS message is sent to the passenger stating driver mobile number and the make, colour & registration number of the vehicle.
A simple to view page that instantly shows you who’s empty and where, also at what stage the driver is on the journey that has been allocated to him / her. The 2- way messaging screen allows the driver to communicate with the controller without using a radio or mobile phone and that the controller can then decide whether to respond immediately or when he or she has an available moment.
There is the ‘timestamp’ facility, as the driver updates the process on the onboard pocket PC a time stamp is generated to show what time the job was allocated, accepted, arrived at pick up point, what time the passenger boarded, and what time they vehicle became clear. this is particularly handy for any queries the passenger may have should there be a problem. The journey is also mapped from acceptance to disembarkation.